Refund Policy
Athletic Gear Hub
At Athletic Gear Hub, we are committed to your complete satisfaction. We offer a 30-day return policy on all purchases. If you are not happy with your order, our team will work with you to make it right. Below you will find detailed information about return conditions, refund timelines, and how to get started.
Return Conditions at a Glance
| Category | Return Window | Condition Required | Refund Method | Return Shipping |
|---|---|---|---|---|
| Standard Return | 30 days from purchase | Original, unused, with packaging | Original payment | Customer pays |
| Damaged Item | 48 hours from delivery | Photos of damage required | Replacement or refund | Covered by Athletic Gear Hub |
| Defective Item | 48 hours from delivery | Photos of defect required | Replacement or refund | Covered by Athletic Gear Hub |
| Wrong Item | 30 days from purchase | Description of item received | Correct item or refund | Covered by Athletic Gear Hub |
| Used or Altered | — | — | Not eligible | — |
| Past 30 Days | — | — | Not eligible | — |
How to Return an Item
Pack and Ship
Package the item in original condition and ship to our return address.
Receive Refund
Refund issued within 5 business days of receiving the return.
Return Address
Ship all returns to:
4711 34th St. N. Suite F St. Petersburg, FL 33714
Refund Processing
After we receive and inspect your return, refunds are processed within 5 business days to your original payment method. Allow an additional 3–10 business days for the credit to appear on your statement depending on your financial institution. Original shipping and handling fees are non-refundable.
Damaged or Defective Items
If your item arrived damaged or defective, contact [email protected] within 48 hours of delivery. Include your order number and photographs showing the damage. We will provide a replacement or full refund at no cost to you, including return shipping.
Wrong Item Received
Received the wrong product? Email [email protected] with your order number and a description of the item you received. We will cover return shipping and send the correct item or issue a full refund.
Exceptions and Non-Returnable Items
- Items returned after 30 days from the original purchase date
- Products that have been used, worn, or altered from original condition
- Items missing original packaging, tags, or accessories
- Products damaged through customer misuse or neglect
- Original shipping and handling charges are non-refundable
Contact Us
Our customer service team is available to assist with any return or refund questions.
Email: [email protected]
Phone: 18445940990
Hours: Mon-Fri 9am-5pm EST
Athletic Gear Hub is operated by Velmoryx Group Corp.
Last updated: March 28, 2026